Build Brand Trust Through Customer Interaction

Reputation Management

Send review invitations to your customers quickly via mobile device or desktop. Sort, filter, see, and respond to, any and every review that your business collects.

Grow and Improve Your Reputation

Whether you are struggling with negative reviews, no reviews, or are simply looking for some help with day-to-day review management, we’re here to help! Our team of Reputation Management specialists can work with you to boost your reputation and increase customer satisfaction. Let us help you build your reputation by:

  • Staying on top of incoming new reviews with our review notification system
  • Receiving unique insights into how your departments are doing
  • Soliciting reviews for the most important automotive reviews sites on the web
  • Promptly responding to both positive and negative reviews to establish a personal relationship with the customer, even after the sale

Every Reputation Management subscription with CF Search Marketing includes daily alerts of new reviews from the top review sites around the web, informative monthly reporting, and access to an easy-to-use review solicitation app.

Automotive Reputation Management on Phone Screen
“Google review count and score are factored into local search ranking: more reviews and positive ratings will probably improve a business’s local ranking.” - Google

Review Management Services

Every business will receive a negative review at one point or another, but what really differentiates a business from their competition is how they respond to it. Our team has years of experience responding to customer reviews - allow us to help you compose a respectful and informative response to open the door to resolution. Our responses are not automated – you can trust that we put thought and care into every response that is posted. Better yet, with our approval system, you can provide further details to create a truly unique response.

We also understand that some customers are persistent in their dedication to staying unsatisfied, even after every possible step towards resolution has been exhausted. This makes an online review management service even more necessary. With our help, you can:

  • Tell your side of the interaction: Are there holes in the customer's story? Can you verify, politely, that the information they have provided is incorrect, or has been misrepresented?
  • Show onlookers (AKA potential future customers!) how you react under pressure: Show off your ability to remain calm, collected, and respectful while defending yourself, your employees, and your business.

Why Choose Reputation Management Services with CF Search Marketing?

Reputation Management with CF Search Marketing is the perfect complement to the SEO and Social Media Management Services we provide. Reviews and responses improve your Search Ranking and support your SEO efforts. And our Reputation Management Team works directly with the CF Search Marketing Social Media department to ensure that we stay on top of every situation. We’re always here to offer support and recommendations to avoid further negativity tarnishing your reputation.

DMS Integration
We can automatically send text and email review requests to your sales and service customers.

TOP
X